Terms and Conditions and Refund Policy
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Please read these terms carefully before using EIJAZ services. By accessing or using our services, you agree to be bound by the following terms. If you do not agree with any part of these terms, do not use our services.
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1. Scope of Services
EIJAZ offers:
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Typing services
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Translation services
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Transaction follow-up services
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Attestation Service
Requests may be submitted:
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In person at our customer service center
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Online through our website
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Via the communication channels listed on our website (email, phone, etc.)
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By filling out and submitting a service request form available on our platform
Once your request is received, our customer service team will contact you to confirm details and begin processing.
2. Customer Responsibilities
Customers are responsible for:
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Providing accurate and complete information for all service requests
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Ensuring they are the authorized party for any requests submitted, or providing proof of authorization (e.g., power of attorney)
A service request will not be initiated until:
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The information provided is confirmed by our team
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The customer confirms acceptance of the request terms
3. Service Fee & Payment Terms
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All service fees must be paid in full before the request is created or processed.
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Fees vary depending on the type and complexity of the service.
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4. Refund & Return Policy
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We are committed to fair and transparent pricing. As a service provider, we offer the following refund policy:
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Stage Refund Eligibility
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Request not yet started 100% refund
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Request created but not submitted 50% refund (to cover processing efforts)
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Request created and submitted to authorities No refund (service considered complete)
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5. Service Limitations
EIJAZ provides services to help create and process official requests. We do not guarantee that any external authority will approve your request. Final approval always depends on the policies and discretion of the relevant government or regulatory bodies.
We do not bear any liability for:
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Rejection or delay of your request by any third party or authority
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Consequences arising from incorrect information provided by the customer
6. Service Timeline
Requests are generally submitted within one (1) business day. If the request requires additional clarification, documentation, or steps, the timeline will be determined and communicated by our customer service team.
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Thanks for your cooperation with us
Privacy policy
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At EIJAZ DOCUMENTS CLEARIGN SERIVCE , we value the trust our clients place in us. Protecting the confidentiality of your personal information and documents is our top priority. This Privacy Policy explains how we handle, safeguard, and erase client data during the course of providing our services.
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1. Confidentiality Commitment
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All documents, personal details, and communications you share with us are treated with the highest level of confidentiality.
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Access to your information is restricted only to authorized staff directly involved in processing your request.
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We do not share, disclose, or sell any client information to third parties, except when required by law or with your explicit written consent.
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2. Collection of Information
In order to provide our document clearing, typing, translation, and transaction follow-up services, we may collect:
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Personal identification details (e.g., name, contact number, email)
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Official documents required for transaction processing
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Communication records with our customer service team
This information is collected strictly for the purpose of completing your requested transaction.
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3. Use of Information
Your information is used exclusively to:
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Process and complete your service request
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Communicate with you regarding updates, confirmations, or clarifications related to your transaction
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Ensure compliance with regulatory requirements (if applicable)
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4. Data Retention & Erasure
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Client information and documents are retained only until the transaction is finalized.
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Once the process is complete, all client data, including digital files and copies of documents, are securely deleted/erased from our systems.
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Physical documents, if provided, are returned to the client immediately after service completion.
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5. Security Measures
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All digital data is stored on secure systems with restricted access.
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Physical documents are handled with strict controls and safeguarded in secure storage until returned.
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Our staff are trained and bound by confidentiality agreements to ensure full compliance with privacy standards.
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6. Communication Confidentiality
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All interactions with our customer service team—whether by phone, email, or in person—are treated as confidential.
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No client communication details will be disclosed to unauthorized parties.
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7. Client Rights
You have the right to:
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Request clarification about how your data is handled
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Request immediate deletion of your data if you decide to cancel the service prior to completion
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Receive confirmation once your information has been erased from our system
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8. Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:
+9718003690 - email : contact@enjaz-service.ae
🔒 At EIJAZ DOCUEMTNS CLEARING SERVICE, we are fully committed to maintaining the privacy and trust of every client. Your documents and information are safe with us.
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EIJAZ
SMART SERVICE